Currently, we only offer PayPal as a payment method. If new payment channels are added in the future, we will announce them on the official website as soon as possible. Thank you for your understanding and support.

Product prices are dynamically adjusted based on market trends, remaining inventory, and consumer demand, which falls within the scope of normal retail operations. Therefore, we do not currently support active price adjustments or refunds of price differences. If you have other questions about prices, please feel free to contact us via the email below, and we will do our best to assist you.

The price displayed on the product page is the net product price. During checkout, shipping fees will be automatically added to the total purchase price based on your delivery address, which is why the total amount changes. If the price difference is much larger than expected (and it is not due to shipping fees), it may be a temporary system synchronization issue. We recommend contacting us via the email below, and we will verify the issue for you immediately.

We will do our utmost to optimize the logistics process and minimize the possibility of you paying additional taxes. However, the collection standards for customs duties/import taxes are set by the customs authorities in your region, which is beyond our full control.If you are required to pay additional duties/taxes when receiving the goods, you are responsible for covering these costs.Regrettably, we cannot inform you of the specific duties/taxes that may apply to international shipments, nor are we liable for any duties/taxes imposed on your package.For more accurate information, we recommend contacting your local customs office to avoid unexpected expenses.

If you encounter issues during checkout, please carefully check and follow the guidelines below. We will also provide assistance to you throughout the process.

• Error messages: Please ensure you have entered the correct details. If all details are correct, contact PayPal customer service to confirm there are no issues with your card. If the above steps do not resolve the problem, contact us with detailed information, and we will conduct a further investigation.
• Information to provide: To help us resolve the issue for you, please provide as much of the following information as possible:The operating system you are using (e.g., iOS, Android, Windows 11, Mac OS Ventura)The web browser you are using (e.g., Chrome 120, Safari 16, Firefox 115)A description of the issue and the time it occurredIf you received an error message, include it in your message to us
• If payment is declined: If you are using PayPal and your payment is declined, please contact PayPal directly.

We regret to inform you that currently, we only ship to Taiwan Region of China, Hong Kong Region of China, Singapore, and Japan. We will gradually expand to more countries and regions in the future.

s a token of appreciation for your support, we have set the following shipping rules (specific amounts are subject to confirmation and update):

• All orders with a total payment exceeding 200 USD qualify for free shipping.
• For orders with a total payment below 200 USD, a basic shipping fee of 6 USD will apply.

If you have questions about shipping fee calculations, feel free to contact us for verification.

f you have not received your order within the estimated delivery time (please check the delivery time), please contact us via the following method:Email: [Please enter your email address here]We are ready to assist you in locating your package and keep you updated on the progress at all times.Before contacting us, if your tracking number shows that the package has arrived in your city, you can also try contacting your local post office. Please note that we are not liable for any incorrect delivery addresses or phone numbers provided during the purchase process. If there is an error in your shipping information, please notify us as soon as possible.Finally, if you have any other questions, please feel free to contact us via the following email:Email: [Please enter your email address here]We will reply to you within 1-2 business days. Thank you for your trust and support.

Each crystal is a unique gift from nature. Based on our spiritual consensus regarding energy connection, all orders are considered a binding energy contract once confirmed. Therefore, we do not accept returns or exchanges for subjective reasons (e.g., dislike, doesn't match expectations), except for structural damage to the "energy vessel" as outlined in point 2 below. Thank you for your understanding and respect.

We provide a pure commitment to the sturdiness of the "energy vessel." If your received crystal has structural breakage or shattering without being worn (Note: this does not refer to natural ice cracks, clouds, or growth lines), you must provide a complete unboxing video as evidence. Upon verification, we will resend a gift of equivalent energy or provide a full refund.

Yes, we are delighted to send gifts of light to many countries and regions worldwide, and we cover the shipping costs. However, customs policies vary by country, and some crystals may be restricted. Please carefully review the "Cross-border Service Information" on the product page before ordering. Your purchase indicates acknowledgment and acceptance of this risk of light.

• Domestic Orders: Typically 3-7 business days.
• International Orders: Typically 7-20 business days. Please be aware that international shipping times may be delayed due to customs inspections at the destination.

Tracking information may have a 1-3 business day delay after the parcel is handed to the carrier. If there is no update beyond this period, please email us at @mail(lumenaracrystal@gmail.com）with your order number and tracking number. We will assist in inquiring with the logistics provider.

Yes, to ensure the complete arrival of your energy gift, we strive to ship all items from one order in a single package. If items must be shipped separately due to inventory locations, we will provide corresponding tracking numbers and notify you via email.

If your package has not arrived long after the estimated delivery time, please first check the shipping status using the provided tracking number. If the information is abnormal or the issue persists, please contact us immediately at @mail(lumenaracrystal@gmail.com）with your order number and a description of the issue. We will coordinate with the carrier to follow up.