Lumenara | The Covenant of Light
We hold a deep belief that every crystal is a unique gift from the universe. Its natural veins and hues are the traces of light, evidence of having absorbed the energy of heaven and earth. Thus, each one arrives with inherent, subtle imperfections—these are its soul marks, not flaws in quality.Out of reverence for these natural creations and respect for the spiritual principle that energy, once intertwined, cannot be separated, we establish the following covenant:1. The Bond and Interflow of EnergyThe confirmation of your order signifies the initiation of a unique connection between you and this specific frequency of light. From the moment you personally receive the crystal, our energy covenant is considered fully sealed. Thereafter, **we cannot accept any returns or exchanges**, except under the specific condition outlined below.2. Our Pledge to the Vessel of EnergyWe provide a fundamental guarantee for the structural integrity of the "vessel of energy" (the product). Should your crystal arrive with structural breakage or shattering (not referring to natural internal fissures or clouds) without having been worn, we will assume full responsibility.3. Verification: Witnessing the Moment of UnboxingTo clearly affirm any issue with the energy vessel, you **must provide a complete video recording of the unboxing process**, showing the initial state of the crystal upon its arrival. With this evidence, we will either joyfully dispatch a new crystal of equivalent energy to you or refund the full contribution amount via your original payment method.4. Consensus on Cross-Border LightFor connections made across borders, please be aware that customs policies vary by country, which may restrict the passage of certain crystals. We will clearly indicate any known risks associated with a specific crystal in its product details prior to your order. Placing an order signifies your acknowledgment and acceptance of this unique aspect of the journey. If an order cannot be completed due to customs policies, we will fully assist in resolving the situation.5. The Journey of LightWe are pleased to cover the cost of the light's journey (all items include complimentary shipping), wishing for it to reach your side without hindrance.Thank you for your understanding and agreement. May every encounter with energy begin with a heartfelt choice and, through your cherishing, continue to radiate its unique brilliance.